Student Business Services - FAQ

What is CASHNet?

CASHNet provides on-line access to your student account for ePayments, payment plans, eRefund, ordering transcripts and services, eBill, 1098t tax forms, and more. CASHNet is accessed via the secure login on the Alliant Student Information System at   A link to CASHNet within the Alliant secure portal connects you straight to your CASHNet page without ever logging out.  Information about CASHNet can be found on their website at

Can students from all campuses use CASHNet?

All matriculated students have access to all CASHNet services with the following exceptions:

Mexico City - Use of eRefund with a U.S.-based bank account only. ACH on-line payment of tuition is not currently an option. 1098t on-line is not currently an option.  My Payment Plan is not currently an option.  We hope to expand the CASHNet services available to you in the future. 

International locations other than Mexico City - CASHnet is not currently an option for our international campuses other than Mexico City.  Please contact your local administration for payment information. 

Why would I opt out of receiving a paper 1098t tax form?

CASHNet stores an electronic 1098t for you that is accessible at any time.  It can be printed or downloaded to store on your own computer.  Opting in to paperless 1098t means that you do not need a paper form mailed to you in addition to the electronic service available.  This saves labor, paper and postage, and furthers Alliant's environmental effectiveness.  Log in to CASHNet and click on the 1098t section for more information.  If you need to request a copy, email, include your Student ID# and the year requested.

Will I get a statement showing how much I owe?

View your real-time account activity, including charges and payments, 24 hours a day, 7 days a week on the Student Information System at  Login with your network ID (the first part of your Alliant email before the @ sign) and email password or your Moodle ID and password.  If you have forgotten your password, follow the password reset link and a new password will be mailed to your Alliant email address.  If you are still having trouble logging into your account, please contact the IT Help Desk at  

You will not receive a paper statement in the mail.   If you have a balance due to the university, a monthly eBill statement will be posted on your CASHNet page.   If you do not owe anything or have a credit balance, you will not receive an eBill.  An email will be sent to your Alliant email every time a new eBill is available for viewing on-line.  eBills will be generated prior to the start of each semester and monthly thereafter.  Please watch your Alliant email and periodically check your CASHNet page for important billing information.

When is tuition due?

Tuition is due on the Friday before the first day of the Alliant full term. For classes added during the published add/drop period, payment is due prior to registration. 

Please note - Registration WILL be dropped for students who have not paid by the deadline, do not have an approved deferred payment plan on Cashnet, or have not completed the Financial Aid process by the first day of the semester.  

What if a 3rd party is paying all or part of my tuition?

Some students are entitled to tuition assistance through their employer, a government agency, or other 3rd party.  If you are expecting another party to pay any part of your tuition and fees, please contact Student Business Services at and provide proof of their intention to pay your tuition.

Do you offer payment plans?

Deferred payment plans are available on-line via CASHNet.  Login to your student account at to access your CASHNet account.   You will pay a down payment and a $40 enrollment fee at the time of enrollment.  Payments will be due at regular intervals, and a 1% finance charge will be applied to outstanding balances at the end of every month. 

What if my financial aid has not come in by the first day of the term?

If your Financial Aid has not come in by the first day of the term, please contact your Student Affairs Representative.  Ensure that you have responded to all email, letters, and phone calls from the Financial Aid Office and your lenders, and that you have completed the application process and have accepted your awards. 

When can I pay?

Pre-payments for upcoming semesters are accepted at any before the due date. You do not need to be registered to pay, but you may not have a complete list of charges and fees until you have registered for all classes and billing has been calculated. If you register for classes during the add/drop period, payment is expected within 72 hours.

How can I pay?

Login to your student account, click on the link to CASHNet, and make a payment for tuition, transcripts, fees and more. 

1.  Go to:   

2.  Login in the upper right corner of the screen with your network id.

3.  Click on "Student " in the blue header menu below the Alliant logo.

4.  Click “Pay my bill-CASHNet” in the blue box labeled "Financial Resources" on the left side menu.

5.  To set up a payment plan, go to MPP,My Payment Plan…..BEFORE making a one-time payment.  In the center of your screen, a box will appear that says "Click Here to Make a Payment".  Click on that button to go to the CASHNet home page.

6.  In the first blue box labeled "Your Account", Click on "Click Here to Make a Payment".

7.  On the next screen, click on "Online Payments - Tuition and Fees".

8.  On the next screen, enter your balance due or the amount you wish to pay; then complete the information requested and click "Add to Shopping Cart"

9.  On the next screen, verify the information you entered and click "Checkout"

10.  Walk through the remaining steps following the prompt buttons on the screen.

When will I get my Financial Aid refund?

Financial Aid refunds will be disbursed by the 14th calendar day of the term. Aid received after the first day of the term will be refunded within 14 calendar days of a credit being created on your student account. Refunds can be directly deposited into your checking/savings account with CASHNet eRefund.  In order to enroll in CASHNet eRefund,  login to your student account at click on the "Go to CASHNet" link. Follow the instructions for eRefund.  Please allow at least 14 days for enrollment to take effect.  

If you do not participate in eRefund, please note:  All refund checks will be mailed to the address the University has on file for you. If you believe you will be receiving a refund check, it is your responsibility to keep your address updated with our Registrar. If you need to change your address, visit 

*** Be sure to contact your Financial Aid Advisor before adding/dropping classes. Changes to your registration can alter the amount of your award and refund.*** 

*** If funds are returned to the lender due to dropped classes or other ineligibility, you will be responsible for any debt to the University and associated penalties and fees.  Charges for units added after your refund has been disbursed must be paid for immediately in order to avoid late penalties, holds, and possible deregistration.*** 

Why was I charged for Student Health Insurance?

All students registered for 12 or more units, all international students, all students living in campus housing are automatically enrolled in and billed for the student injury and sickness plan each semester. This charge will remain on your account unless you have comparable private coverage and waive your Alliant student health insurance on-line during the open enrollment period. Your charges will be reversed within a few days of your waiver as long as you are within the open enrollment period. You will receive an email confirmation when you have successfully waived your insurance. This email is your only receipt, and will be necessary as proof of your waiver should a discrepancy arise. Information about the 2013-14 academic year health plans can be found at and also on the 6/10/13 email sent to students at the AIU email addresses.

If I want the Alliant Student Health Insurance Plan, do I have to take action on StudentNet? 

Yes, students must enroll on StudentNet and agree to the terms of the insurance.  If they fail to do so during the open enrollment period, they will not be officially enrolled may have to request to be reimbursed or pay out of pocket for medical coverage. 

When will I be billed for health insurance? 

Students are billed within 24 hours of when they are confirmed for housing, are listed as international, or are registered in 12 or more units.  If a student adds a dependent or waives coverage, allow one week for the adjustment to process.

Can I send in a paper waiver? 

No, Alliant’s policy is to not accept paper waivers.  You must complete the form online at StudentNet.

What sort of health coverage does a student need in order to waive Alliant’s policy? 

There is no minimum coverage limit in order to waive the insurance.  Any student that is covered by another policy will be allowed to waive the coverage; however, if you do not have coverage you cannot waive Alliant's policy.

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